Communication & Listening

Listening is a learned skill. There is a significant difference between hearing and listening. Hearing is a biological function, and like breathing or blinking it happens whether you are consciously telling yourself to do it or not. Listening, on the other hand, is a mental process. It requires thought, effort, and practice.

Some things to remember:
• Intentionally focus on who you are listening to, whether in a group or one-on-one, in order
to understand what is being said.
• Focus your attention on the person – eye contact – nodding – positive reinforcement.
• Listen across time – remember what was said before.
• Listen with a third ear – read between the lines.
• Think about your body language